Sales conditions

  • all published prices include VAT
  • all wines presented in our site are available in our store
  • our site is daily updated
  • your purchase will always be recorded by regular invoice, which will be inserted in the parcel
  • prices of the product and special offers may vary based on vintage and format, WineBrunello reserves the right to change prices without previous notice
  • in case a price is by mistake published incorrectly, WineBrunello reserves the right to dismiss the sale
  • WineBrunello is not responsible anyhow, including in case of loss of data or non profits deriving from the use of the website WineBrunello.com and WineBrunello.it
  • WineBrunello is not responsible for the contents of the websites presented through related links inside WineBrunello itself
  • WineBrunello apologises for possible spelling, typing or translation mistakes in the texts and rejects any reliability for moral and material damages deriving from it
  • The buyer assumes title of the wines once purchased. By arranging for transportation of the wine, we are providing a service to and acting on behalf of the purchaser. We make no representation to the legal rights of anyone to ship or import any wines into any state. The buyer is solely responsible for the shipment of wine and other goods purchased and for determining the legality and the tax/duty consequences of having the wine shipped to him or her.

Damaged shipping

If your wine should not arrive in reasonable condition you should notify us as soon as possible. If you receive parcels from WineBrunello visibly damaged by courier (packing broken or visibly stained by the leakage of wine) can do as follow:

  • Return the damaged parcel to the sender signing dispatch note “with reserve” (ADVISED)
  • Refuse delivery, informing us

In case broken item is out of stock, you will be contacted for possible replacement. In case you will not find in our catalogue product in replacement, WineBrunello will return you sums paid for wine. The shipping cost of the restitution will be hold by WineBrunello.

Return Steps

In case your merchandise arrived broken kindly proceed with immediate e-mail to info@winebrunello.com, declaring your breakage indicating all the data requested:

  • invoice number and order date
  • photo of your parcel
  • products list to substitute
  • your credit card information (code IBAN)for bank transfer

As soon as we get your e-mail you will be contacted from our Customer Service, authorizing the return. Upon receipt of such communication must return goods within a further 10 days to:

WineBrunello
Via Ricasoli,33
53024, Montalcino (SI)
Italy

Merchandise exchange

  • Your purchase will be exchanged within 14 working days from the delivery date
  • The shipping and packaging cost for exchange purchase will be charged on client credit card

Refund policy

You will be refunded the value of the goods shown in the invoice. In the above amount does not include shipping cost. This is in accordance with Article.5, paragraph 6, Legislative Decree No 185,22/05/199

If you have any further questions regarding our return policy, please email: info@winebrunello.com

Payments

In our attempts to provide you with the most flexible payment solutions, your payments can be made by Credit Card/Debit Card. We accept VISA, MasterCard and Eurocard
 
Payment will take place through the secure server of our partners with ssl (128 bit).

Via Ricasoli, 33 - 53024 Montalcino (SI) | Tel. e Fax 0577 846120 | P.IVA 01026860526 mail
E-commerce by Odienne Siena